Conditions d’utilisation

TERMS & CONDITIONS

WELCOME TO THE BROKERPAC WEBSITE TERMS AND CONDITIONS FOR USE.

THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT WWW.BROKERPAC.COM

BY ACCESSING THIS WEBSITE AND/OR REQUESTING A QUOTATION, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO SUBMIT A QUOTATION REQUEST. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

The www.brokerpac.com website is operated by:

Postal Packaging LTD A company registered in the UK.

Registered office: Unit D 12-13, East Point Industrial Estate, Cardiff, CF3 2GA
Company Registration Number: 15454788

Our contact details

Trading Addresses: Unit D 12-13, East Point Industrial Estate, Cardiff, CF3 2GA

Email: hello@brokerpac.com

DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions apply:

“Client” refers to any individual, company, or organisation that requests a quotation or places an order with Brokerpac.
“Quotation” means the written estimate provided by Brokerpac outlining the proposed costs, specifications, and conditions for a bespoke packaging project.
“Order” refers to the Client’s confirmation to proceed with the project based on the Quotation and final approved specifications.
“Production” means the manufacturing process of the bespoke packaging products as per the approved specifications and artwork.
“Specifications” refer to the technical details, dimensions, materials, and artwork provided or approved by the Client for the production of the packaging.
“Website” means the Brokerpac website located at https://www.google.com/search?q=http://www.brokerpac.com.
“Working Days” means Monday to Friday, excluding UK public holidays.

1. INTRODUCTION

1.1 This Website provides information about Brokerpac’s bespoke and custom-made packaging solutions. It is not an e-commerce site. Orders cannot be placed directly through the website; all projects are handled on a made-to-order basis following a quotation process.

1.2 We may revise these terms at any time by updating this page. You should check this website periodically to review the current version.

2. BESPOKE PROJECTS AND QUOTATIONS

2.1 All Brokerpac products are custom-made according to the specifications, dimensions, and artwork provided by the client.

2.2 Quotations are valid for 30 days from the date of issue.

2.3 Each quotation will specify conditions based on the project details and may include:

A single shipment to one address, typically on standard pallets with no access restrictions.
Prices that may vary depending on the country of delivery and the corresponding logistics conditions.
Delivery times that may vary depending on the country producing the product.
The possibility of receiving different quotations for the same project if the delivery location changes.

2.4 It is not possible to produce a single unit as a sample.

2.5 Quotations are based on the information supplied by the client. Any modification to the design, material, or specification may affect the final price.

2.6 We reserve the right to amend quotes at any time prior to the order confirmation.

3. TOLERANCES

3.1 Due to the nature of bespoke production, the following manufacturing tolerances apply:

Dimensional tolerance: ±5%
Quantity tolerance: ±10% (either upward or downward)

3.2 The final invoiced amount will reflect the actual quantity delivered within the tolerance range.

3.3 These tolerances are standard in custom manufacturing and do not constitute grounds for claim or return.

4. PAYMENT AND PRODUCTION

4.1 Production will begin only after: (a) full payment has been received, and (b) written approval of the final artwork and technical specifications.

4.2 Any delay in payment or approval may affect the project timeline.

4.3 Client approval of the artwork constitutes acceptance of these terms.

5. CANCELLATIONS AND RETURNS

5.1 Since all Brokerpac products are made to measure, cancellations are not accepted once production has started.

5.2 Returns or refunds are only accepted within 3 calendar days of receipt if the delivered goods do not conform to the agreed specifications, such as:

Incorrect materials,
Dimensions outside the specified tolerance,
Or proven manufacturing defects.

5.3 Returns for reasons such as change of mind, overproduction within tolerance, or aesthetic preference are not accepted.

5.4 Any claim must be supported by photographic evidence and submitted to hello@brokerpac.com within the stated period.

6. INTELLECTUAL PROPERTY AND LICENCE

6.1 All designs, content, and images on this Website are protected by copyright and remain the property of Postal Packaging LTD or their licensors.

6.2 No content may be copied, reproduced, or used without prior written consent.

6.3 Clients must own or have rights to use any artwork submitted and Brokerpac are not liable for third-party IP infringement.

7. WEBSITE USE

7.1 This Website serves as an informational platform only. While we aim to ensure continuous availability, we do not guarantee uninterrupted access or error-free operation.

7.2 Any misuse of the website, including transmission of illegal or harmful content, is strictly prohibited.

8. LIABILITY

8.1 While we strive for accuracy, Brokerpac makes no warranty regarding the completeness or correctness of website information or quotations until confirmed in writing.

8.2 We are not liable for indirect losses, including but not limited to loss of profit, business interruption, or goodwill.

8.3 Nothing in these terms limits our liability for fraud, negligence causing death or injury, or any liability that cannot be excluded under UK law.

9. GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with UK law. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

10. FORCE MAJEURE

10.1 Brokerpac shall not be held liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control. These circumstances include, but are not limited to:

Acts of God (e.g., floods, earthquakes, storms)
War, terrorism, or civil unrest
Strikes, lockouts, or other industrial disputes
Supply chain disruptions or shortages of materials
Power failures or internet outages
Government actions, regulations, or restrictions
Epidemics, pandemics, or other public health emergencies

10.2 In such cases, Brokerpac will notify the Client as soon as reasonably possible and will make reasonable efforts to resume performance as soon as the event has ended or its effects have subsided.

10.3 If the force majeure event continues for more than 60 days, either party may terminate the affected order without liability, except for payment obligations for work already completed.